Pre Order policy.
Pre order items, the date on the pre order will be listed on our product information, Once pre order stock arrives your order will be made which can take 2 – 3 weeks depending on the size of your order.
Your order will be made as soon as possible and shipped out, we currently have a 2 -3 week turn around for each order, however a lot of the time we aim to have your order fulfilled and sent out as soon as possible, Please allow an extra week on top of this for Christmas turnarounds, Christmas orders will be closing in Late October or early November 2020. Please note we don’t post items out on the friday and we only work Monday to Friday.
We use Fastway Couriers and Australia Post to ship our items or we can offer Free Pick up for locals in the Rockhampton Region as well as a $5.00 delivery fee for Gracemere or Rockhampton residents.
If you have any questions regarding our shipping please email us at email@example.com or send us a message via our facebook page.
Our policy lasts 3 business days. If 3 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless we say otherwise.
When your package arrives you have 3 business days to make a claim on your order, we do track the item so we can see when it is delivered, if the package is damaged please take photos, once you open your package please check your goods aren’t damaged, if they are damaged please email or facebook message us photos as soon as you open them, we will then lodge an enquiry via our shipping partners and a claim will be in place after that.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, Items with unusual names or personalised pictures are not eligible for a refund due to being custom made for you unless we say otherwise.
To complete your return, we require a receipt or proof of purchase as well as photos of the product emailed to us at firstname.lastname@example.org
Please do not send your purchase back to us until we have spoken with you.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with pictures of the item.
If the item wasn’t marked as a gift when purchased by writing in the notes section, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.