Terms and Conditions

Pre Order Policy

Occasionally we will have items available for pre-order. These items will be listed on the website with the date they are available listed in the product information. Once pre-order stock arrives to our workshop, will with start your order based on the dates the orders were received.

Shipping Policy

Please note that no items will be started without full payment being received. You will be notified once your order has been shipped, and you will receive a tracking number for you items. We use Australia Post to ship our items, and are not responsible for delays that may occur during the shipping process. If you have any questions regarding our shipping please email us at sales@glitzandglamourcq.com or send us a message on Facebook. We regularly check both the email and Facebook messages for any customer enquires and we aim to respond within 24 hours.

Refund Policy

Orders Placed with Glitz and Glamour

This is policy is extended to both online and market purchases. You can cancel your order and receive a refund or exchange up to 3 business days after your order has been placed with us. If 3 business days have lapsed since your order, we are unable to offer you a refund or exchange. Please note that no items will be started without full payment being received.

Orders Received from Glitz and Glamour

Once you have received your order, please open it immediately to examine for any damages it may have received during transit. You have 3 business days to claim any damages, or raise any concerns on products received.

To claim damages on orders please document the damages via photos and send them through to either sales@glitzandglamourcq.com or via our Facebook page. We will then lodge an enquiry with our shipping company and we will contact you with updates throughout the process.

Please note that each case will be processed separately due to individual circumstances. If you do need to raise any concerns or damages, we will notify you of the next steps after you contact us.

Changes to Order

Please contact us immediately via email or Facebook Messenger if you need to change anything related to your order. This could include a change of shipping address, decal design, colours chosen etc.

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